Shipping policy
Processing Times
Orders are usually processed and shipped within 2–4 business days. Processing time is separate from the estimated shipping time shown at checkout.
You will receive a shipping confirmation once your order has been dispatched. Tracking information will be provided when included with the selected shipping service.
Shipping Times
Shipping times shown at checkout are estimates provided by the carrier and begin once your order has been shipped. Delivery times are not guaranteed and may be affected by weather, carrier delays, customs processing, or other circumstances outside of our control.
International Orders
Curiometric ships internationally to many countries.
United States: Any applicable import duties collected at checkout will be shown as part of your order total.
International destinations: Your country may charge import VAT, GST, customs duties, brokerage or handling fees when your order arrives. These charges are not included in your Curiometric order unless specifically shown at checkout and are the responsibility of the recipient.
Customs processing can occasionally delay international shipments. Curiometric cannot control or guarantee customs clearance times.
All international shipments are declared accurately, including the contents and value of the order.
Shipping Addresses
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error after ordering, contact us as soon as possible. We will make every reasonable effort to correct the address before shipment, but addresses generally cannot be changed once an order has been handed to the carrier.
If an order is returned to Curiometric because an incorrect or incomplete address was provided, additional shipping charges may apply to have the order sent again.
Lost Packages
If tracking indicates that a shipment has been lost in transit, please contact us. We will work with the carrier to investigate.
If the carrier confirms that the package has been lost, Curiometric will offer a replacement or refund, as appropriate.
If tracking shows that a package has been delivered but you cannot locate it, please contact us. We will investigate with the carrier before determining the appropriate resolution.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of:
- the damaged item
- the shipping packaging
- any visible damage to the package
We will review the issue and arrange a replacement or refund as appropriate.
Returned or Unclaimed International Orders
International customers are responsible for accepting their shipments and paying any applicable import charges that were not collected at checkout.
If a shipment is returned to Curiometric because it was unclaimed, refused, or applicable import charges were not paid, we will contact you once the package has been returned to us.
Any refund or reshipment will be determined based on the circumstances of the return. Original shipping charges and costs incurred as a result of the return may not be refundable.
Questions
If you have any questions about shipping or an existing order, please contact Curiometric at curiometric@gmail.com. We are happy to help resolve shipping issues directly.